Return and refund policy

Last updated: May 13, 2026

This Return & Refund Policy applies to all products purchased through kledy.shop. We are committed to ensuring your satisfaction with every purchase of our toiletry bags and organizers.

1. Return Window

We accept returns within 30 days of the delivery date. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition that you received it: unused, clean, and in its original packaging.
• The toiletry bag must not show any signs of use, liquid stains, or wear.
• You must provide a receipt or proof of purchase.
• Non-returnable items: Gift cards and personalized items.

Items sent back to us without first requesting a return will not be accepted.

3. Return Process

To start a return, please contact us via the following steps:

• Step 1: Contact our support team at support@kledy.shop or call +54 112 379-9437 with your order number and reason for return.
• Step 2: If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.
• Step 3: Pack the items securely and attach the return label.

4. Return Shipping Fee & Restocking Fee

• Defective/Damaged Products: If the product is incorrect, damaged by the carrier, or defective, we will cover the return shipping cost.
• Customer Remorse: If you purchased the wrong color/size or no longer want the item, we will cover the return shipping cost to ensure a risk-free experience for our customers.
• Restocking Fee: We do not charge a restocking fee on returns.

5. Return Address

Please do not send your purchase back to the manufacturer. Returns should be sent to our business address:

ITUZAINGÓ 270, CÓRDOBA, 5000, ARGENTINA

6. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• Operator: HUESPE JOSE EMILIO
• Email: support@kledy.shop
• Phone: +54 112 379-9437
• Address: ITUZAINGÓ 270, CÓRDOBA, 5000, ARGENTINA